Job Description

Remote Inbound Customer Service Representative

Are you passionate about delivering exceptional service? At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need. If you have experience in retail, customer service, or data entry, we want to hear from you! $11.50/hour - Full-time

Responsibilities:

• Consult with customers to understand their scheduling needs and determine the best option.
• Have excellent verbal communication skills
• Ability to adapt to different types of customers and use positive language to represent yourself and the Company

Work Environment And Workspace:

• Dedicated home office workspace, ideally a separate room with its own door
• Adequate space to set up the workstation
• Ability to hardwire internet (direct connection to your router)
• Three power connections
• No personal disruptions during scheduled hours (e.g., loud music, non-work-related phone calls, or other household members)
• Continuous availability throughout your shift; flexibility to handle non-work-related tasks is not possible.

Preferred Skills:

• Minimum of 2 years customer service experience in a call center environment
• Experience supporting brand products and services
• Positive and professional demeanor
• Excellent written and verbal communication skills
• High school diploma required; college education preferred
• Experience with diagnosing and troubleshooting
• Familiarity with supporting consumer products and/or services.

Training:

• Product Training
• Systems Training
• Live Remote Training
• 100% attendance required
• Training is first shift (dayshift). The after-training schedule is second shift (afternoons and evenings). All schedules are Monday-Friday.

Ready to make a difference? Apply today and join a team that values your skills and contributions!

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