Job Description

Job Description

Job Description

Description:

About Us

At Walton Arts Center/Walmart AMP, we strive to be the place where a diverse mix of talented people want to come, to stay and do their best work. We pride ourselves on bringing the best entertainment to our audiences in Northwest Arkansas, and we know our organization runs on the hard work and dedication of our passionate and creative employees.

Our organizations’ dedication to promoting diversity, multiculturalism, and inclusion is clearly reflected in our values: R elevance; I nclusivity; S ustainability; E xcellence. Diversity is a commitment at Walton Arts Center/Walmart AMP. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other fascinating characteristics that make us unique.

Walton Arts Center and the Walmart AMP aspire to be welcoming spaces where people can be their authentic selves. To truly embody our mission, we recognize the importance of reflecting the diversity of our community on our stages, in our audiences and within our workforce, volunteers and Board.

Walton Arts Center Inc. operates two campuses: a 1,200-seat proscenium theatre and 269-seat black box in Fayetteville and an 11,000-capacity outdoor Amphitheatre known as the Walmart AMP in Rogers, AR. Walton Arts Center has been Arkansas’ premier performing arts center for over 30 years and Walmart AMP has consistently been one of Billboard's top-rated amphitheaters producing 30 plus concerts per season.

Located in the beautiful Ozark Mountains, NWA (as the locals refer to it) includes Benton, Washington, and Madison counties, with five cities: Bentonville, Fayetteville, Rogers, Springdale, and Siloam Springs. The economic opportunity is unparalleled, but so is the lifestyle — see: 400-plus miles of mountain biking trails and paved pathways, a thriving arts community complete with world-class performing arts center and museums, a legitimate beer and food scene, and live music to enjoy. Best of all, it’s a place where everyone is welcome.

Position Overview

The primary responsibility of this position is to provide guests with a secure and positive experience at Walton Arts Center/Walmart AMP. Security guards will execute screening procedures and enforce policies designed to minimize risk and disruption of the event experience while ensuring a strong positive customer service interaction. Security guards are expected to uphold the values of the organization and to follow Walton Arts Center/Walmart AMP procedures related to interactions with guests.

Duties and Responsibilities

• Provide a secure and positive first impression of Walton Arts Center/Walmart AMP by offering superior, individualized service. Monitor entry and exit points to specific areas of Walton Arts Center, including screening of guests' bags prior to entering the venue.
• Provide Walton Arts Center/Walmart AMP Guests accurate event and facility information.
• Enforce facility policies (i.e., no smoking, no re-entry) and procedures throughout the building.
• Respond to emergencies as necessary.
• Aid in direction of orderly evacuation of the building during emergencies.
• Deal with patron problems and complaints up to the level where intervention by a Security Supervisor is required.
• Minimum 1 year experience in a position where interacting with the public to provide services was a requirement of the job.
• Excellent knowledge of public safety and security procedures and protocols.
• Ability to remain calm and perform duties under pressure and time limits
• Reliable and punctual.
• Able to secure transportation to and from work when scheduled.
• Willing and able to interact with the organization through digital means via web page, smartphone apps or otherwise for the purposes of communicating schedule, shift notes and other necessary information with supervisor and colleagues.

Preferred Qualifications

• We encourage applicants with a wide range of relevant experiences and skills to apply. Experience in emergency response, military service, or similar high-stress environments is valued, but not required.

Physical Requirements

• Must be able to lift and carry up to 50 lbs.
• Must be able to talk, listen and speak clearly (internal radio devices)
• Must have a working cell phone and be willing to install basic applications and be willing to use it for work purposes
• Must be able to endure sitting or standing for extended periods of time
• Must be able to endure standing or walking for extended periods of time on various surfaces such as concrete, grass, and inclined surfaces.
• Must be able to endure outdoor elements including cold, heat, wind, and/or precipitation
• Must be able to work in large, crowded environments, with flashing lights, loud music and noises, pyrotechnics, and cannons as part of shows and events
• Ability to work in a variety of environments, including but not limited to heights, elevators, darkened areas, around crowds, loud noise, and flashing lights.
• Continuous standing and walking, including up and down stairs.

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